VAT Free Shopping
Customers outside the European Union can shop at Hydra without EU VAT when the order is shipped to a delivery address outside the EU.
How VAT Free Shopping Works
If your delivery address is outside the European Union, your order may be processed as an export order. In this case, EU VAT is not charged on the goods because the parcel is shipped outside the EU.
VAT-free shopping applies only when the goods are exported from the European Union and we have the required delivery or export documentation confirming that the parcel has left the EU.
Outside EU Delivery
VAT-free shopping is available for orders delivered to countries outside the European Union. The delivery country must be outside the EU at checkout.
No EU VAT
When the order qualifies as an export shipment, EU VAT is not included in the final product price. The checkout total may be recalculated according to your shipping country.
Import Charges
Your country may charge import VAT, customs duties, brokerage fees or other local taxes when the parcel arrives. These charges are the responsibility of the customer.
Who Can Shop VAT Free?
| Customer Location | VAT Status | Important Notes |
|---|---|---|
| European Union | EU VAT applies | Orders shipped inside the EU are subject to applicable EU VAT rules. |
| Outside European Union | VAT-free export may apply | EU VAT is not charged when the goods are shipped outside the EU. |
| Non-EU countries with customs clearance | Local import taxes may apply | Import VAT, duties or customs fees may be collected by local authorities or the carrier. |
Customs, Duties And Local Taxes
VAT-free shopping means that EU VAT is not charged by Hydra when the order is exported outside the European Union. It does not mean that the parcel will enter your country without local taxes or customs charges.
Depending on your country, customs authorities may charge import VAT, customs duties, clearance fees or other local charges. These charges are not included in our product prices or shipping costs and must be paid by the customer if requested by the carrier or customs office.
Export Documentation
For VAT-free export orders, we may need to keep shipping, invoice and export documentation as proof that the goods were delivered outside the European Union. This is required for correct VAT handling and export compliance.
Important Information
- VAT-free shopping applies only to orders shipped outside the European Union.
- Orders delivered inside the EU include applicable EU VAT.
- The billing address alone does not make an order VAT free — the delivery address must be outside the EU.
- Import VAT, customs duties and brokerage fees may apply in the destination country.
- Hydra is not responsible for customs delays or local import charges.
- If a parcel is refused because of unpaid import charges, return costs and carrier fees may be deducted from any refund.
Need Help?
If you are not sure whether your order qualifies for VAT-free shopping, please contact us before placing your order. We will help you check the delivery country, available shipping options and general VAT-free order process.