Privacy Policy
This Privacy Policy explains how Hydra collects, uses, stores and protects your personal data when you visit our website, create an account, place an order, contact us or use our services.
Data Controller
This website is operated by:
- Company name: SIA Raisell
- Registration / VAT number: LV40203185545
- Country: Latvia
- Email: [email protected]
- Website: www.hydra-sport.com
SIA Raisell is the data controller for personal data processed through Hydra.
What Personal Data We Collect
We collect only the personal data necessary to operate our online store, process orders, provide customer support, handle delivery, manage payments and comply with legal obligations.
| Data Category | Examples | Purpose |
|---|---|---|
| Contact details | Name, email address, phone number | Order communication, support and delivery contact |
| Billing and delivery details | Billing address, delivery address, country | Order processing, invoicing and delivery |
| Order information | Products ordered, order number, order history | Order fulfilment, returns, warranty and support |
| Payment information | Payment method, payment status, transaction reference | Payment confirmation and accounting |
| Account information | Login details, saved addresses, wishlist, account preferences | Customer account functionality |
| Technical data | IP address, browser type, device information, website logs | Website security, fraud prevention and performance |
| Marketing and cookie data | Cookie identifiers, analytics data, newsletter preferences | Website improvement, advertising and communication where allowed |
Why We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders.
- To create and manage customer accounts.
- To issue invoices and payment confirmations.
- To arrange delivery with carriers such as UPS, postal services or EMS.
- To communicate with you about your order, delivery, return or warranty request.
- To respond to customer service messages.
- To prevent fraud, abuse and unauthorised access.
- To comply with tax, accounting and legal obligations.
- To improve our website and shopping experience.
- To send marketing communication only where legally permitted or where you have given consent.
Legal Basis For Processing
We process personal data under the following legal bases:
- Contract: to process orders, payments, delivery, returns and warranty claims.
- Legal obligation: to keep accounting, tax and transaction records.
- Legitimate interest: to protect the website, prevent fraud, improve services and respond to customer requests.
- Consent: for optional marketing, non-essential cookies or other processing where consent is required.
Who We Share Data With
We do not sell your personal data. We share data only when necessary to operate our store, process your order or comply with legal obligations.
- Payment providers: to process and confirm payments, including PayPal, Revolut or bank payment services.
- Delivery companies: to deliver your parcel, including UPS, postal services, EMS and local carriers.
- IT and hosting providers: to operate and secure the website.
- Accounting and legal service providers: where required for business, tax or legal compliance.
- Authorities: where required by law, customs, tax or legal process.
- Analytics and marketing tools: only where used and permitted by law or consent settings.
International Data Transfers
Some service providers may process data outside the European Economic Area. Where this happens, we use appropriate safeguards required by data protection law, such as adequacy decisions, contractual safeguards or other legally recognised transfer mechanisms.
How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
- Order and invoice data may be kept for tax and accounting record requirements.
- Customer account data is kept while the account remains active or until deletion is requested, unless legal retention applies.
- Support communication may be kept for customer service, warranty and dispute handling.
- Marketing data is kept until you unsubscribe or withdraw consent.
- Technical logs are kept for a limited period for security and website operation.
Your Rights
Under GDPR, individuals have rights including access, correction, deletion, restriction, objection and data portability where applicable. :contentReference[oaicite:1]{index=1}
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data where legally possible.
- Request restriction of processing.
- Object to processing based on legitimate interest.
- Withdraw consent where processing is based on consent.
- Request data portability where applicable.
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at [email protected].
Marketing Communication
If you subscribe to our newsletter or agree to marketing communication, we may send you information about products, offers or updates. You can unsubscribe at any time using the unsubscribe link in the email or by contacting us.
We do not send marketing emails without a legal basis.
Cookies And Tracking
Our website may use cookies and similar technologies for website functionality, security, analytics, personalisation and marketing. Some cookies are necessary for the website to work, while optional cookies may require your consent.
More information is available in our Cookie Policy.
Payment Security
We do not ask customers to send payment card details by email, chat or message. Payments are processed through available payment providers or banking channels.
Please use only official payment instructions provided during checkout or official Hydra communication.
Data Security
We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. However, no online system can be guaranteed to be completely secure.
Children
Our website is intended for customers who are able to make online purchases legally. We do not knowingly collect personal data from children without appropriate consent where required by law.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal data is processed, please contact us:
- Email: [email protected]
- Company: SIA Raisell
- Registration / VAT number: LV40203185545
- Country: Latvia